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Artwork File Policy

Why does Online Workwear charge an Embroidery Set-up Fee for new logos?

This is a one-time (per unique logo) Embroidery Set-up Fee that covers the cost of digitising your new logo for our embroidery machines.
Our trained team uses Wilcom EmbroideryStudio e4.5 to convert your digital artwork into .EMB and .DST files, creating a perfect stitch file for your custom garments.

This includes:

  • Converting your artwork to embroidery machine files
  • Providing digital proof for your email approval
  • Making any necessary artwork amendments

Repeat orders using the same logo won't incur this fee. Colour changes to existing files are free.
If you have any questions regarding embroidery set-up, please contact us

Digital Proof (Example):

 Digital Embroidery Proof

Embroidery File Policy

OnlineWorkwear is committed to providing high-quality embroidery services for our clients, ensuring satisfaction and compliance with industry standards. This policy outlines our stance on the ownership and distribution of embroidery digital files, specifically DST (Data Stitch Tajima) and EMB (Wilcom Embroidery) files, which are utilised in the embroidery process of our products.

Policy Statement

OnlineWorkwear retains exclusive ownership of all digital embroidery files, including but not limited to DST and EMB files, that are created and used in the decoration of products for our clients. These files are proprietary and constitute an integral part of our embroidery operations and intellectual property.

As such, OnlineWorkwear is unable to supply, share, or transfer any DST or EMB files, or any other related embroidery decoration files, to clients or any third parties. These files remain the property of OnlineWorkwear and are crucial to maintaining the quality, consistency, and integrity of our brand and services.

Scope

This policy applies to all OnlineWorkwear employees, contractors, and clients engaging in the creation, commission, or purchase of embroidered products from OnlineWorkwear.

Exceptions

Under no circumstances shall DST, EMB, or any embroidery decoration files created by OnlineWorkwear be supplied, shared, or transferred to any external parties. Exceptions to this policy may only be made under extraordinary circumstances and require written approval from management within OnlineWorkwear.

Compliance

Compliance with this policy is mandatory for all employees and contractors of OnlineWorkwear. Any requests from clients or external parties for access to DST, EMB, or any embroidery decoration files must be politely declined and referred to this policy.

Policy Review and Amendment

This policy is subject to review and amendment at the discretion of OnlineWorkwear's management team to reflect changes in technology, industry practices, or the operational needs of the company.

Contact Information

For questions regarding this policy, please contact:
Online Workwear
www.onlineworkwear.com.au

7/37 Blanck street, Ormeau 4208 QLD
Contact Support

Frequently Asked Questions

You can view all frequently asked questions here

Turnaround time?

We recommend allowing up to 10-15 business days* for the decoration and dispatch of your order. Please note that non-decorated orders are typically delivered much sooner. Deliveries to remote areas may take longer.

*In the rare case that a stock delay occurs, our team will contact you to advise a restocking ETA for your approval.

For your convenience, your order may arrive in multiple shipments if items are dispatched from separate warehouses.

For new customers utilising our decoration services (Screen Printing, Embroidery, or Heat Transfers): Your order will require artwork set-up prior to production. The time required for this set-up may vary depending on your specific artwork requirements.

If you require delivery by a specific date, please contact us prior to placing your order. contact us

Can you do urgent orders?
Yes, in a lot of cases we can facilitate urgent orders!

Please consult with our customer service team before placing your order online.

Our friendly team will assess your requirements to determine an ETA.

Start a discussion with our team by contacting us here

Can I get a proof/mock-up when I place my order?

Absolutely, for new logos, the artwork set-up service fee includes an artwork proof for email approval prior to production.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can you change my logo colours or remove the background?

We sure can, colour changes and background removal is included in the Artwork Set-up Fee for new logos. If you have any special requests regarding your logo, be sure to include instructions in the comments box either on the product page or at checkout.

Colour Changes

Our team are proactive in selecting high contrast colours to ensure your logo is legible on the garment(s) you've ordered.

Lets say you order a black garment and upload a version of your logo that is black. In most cases our team will proof a white version of your logo however, we can also proof a different colour upon your request.

Some orders may have light and dark garments, in this case our team will proof a light and dark version of your logo to ensure high contrast and legibility for each shade of garment.

Background Removal

We are frequently provided logo files with a solid background (ie white or black) that is clearly not intended to be included in the final product.

In most cases our team will proactively remove the background however, if there is any uncertainty, one of our team members will contact you directly for confirmation before proofing your order.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can I get a multiple logos on a garment?

You sure can, here is a breakdown of our decoration options:

Embroidery

  1. You can add your first logo using the built in embroidery options on our product pages.
  2. Now you can add an additional logo here, please make sure you match the quantity of the garments you wish to apply additional logos to. Please use the comments text field on this page to include any special instructions.

Alternatively, you can chat with our team if you need assistance with your order.

Heat Transfers

  1. You can start your order for Heat Transfers here.

There are detailed instructions to help guide you with your order.

Alternatively, you can chat with our team if you need assistance with your order.

Screen Printing

Start your FREE Screen Printing Quote here

Mixed Decoration *Example: Front Embroidery and Large Back Screen Print

Our team are here to help! Start your FREE Quote here

Why is there an artwork set-up fee for new logos?

At Online Workwear, achieving a flawless reproduction of your logo is our top priority. The one-time artwork setup fee is the first and most crucial step in guaranteeing a professional, high-quality finish for your custom apparel.

This fee covers the technical service performed by our in-house graphics department to translate your logo into a production-ready format for our advanced machinery. This isn't a simple file conversion; it's a specialised process that ensures your design looks crisp, clean, and exactly as you intended.

What's Included in Your One-Time Setup?

  1. Professional Digitisation or Vectorisation: Our designers manually recreate your logo in the precise format required. For embroidery, this means "digitising" a file that maps every single stitch. For printing and transfers, we create a "vector" file that allows for perfect scaling without any loss of quality.

  2. Digital Mock-up for Approval: Before production begins, we send you a digital proof showing how your logo will look on the product. This gives you the opportunity to review the size, placement, and colours.

  3. Complimentary Artwork Amendments: We include minor revisions to ensure you are completely happy with the mock-up before we proceed.

*Please be aware, in some cases additional artwork proof amendement fees may apply, please contact our team if you have any questions about artwork set-up.

Once we have prepared your logo, it's kept on file for you. Repeat orders using the same logo will never incur this fee again.

Repeat orders using the same logo won't incur this fee. Colour changes to existing files are free. If you have any questions regarding embroidery set-up, please contact us

Do you offer screen printing?

Yes, we certainly do! We're proud to offer in-house screen printing services.

If you're interested in ordering custom screen printing, please click on the following link to get started: 

Screen Printing Services

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